1. Contract
The contract is between Shakespeare Holiday Cottages and the Client. Any issues arising under the contract should be addressed to Shakespeare Holiday Cottages. The contract will be entered into when Shakespeare Holiday Cottages issues the confirmation form and will be subject to all booking conditions. The client should check the confirmation form carefully.
2. Payment
A deposit of 50% of the rental fee is payable if the booking is made more than 6 weeks before the start of the rental. The balance shall be payable 6 weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the client. For bookings made less than 6 weeks before the commencement of the rental, the total fee is payable. For bookings made less than 3 weeks before the commencement of the rental, no cheques can be accepted. All payments should be made direct by bank transfer. Details will be provided.
3. Cancellation
Any cancellation made by the Client for whatever reason should be in writing and addressed to Shakespeare Holiday Cottages at the bottom of the Booking Form. On receipt of notice of cancellation, Shakespeare Holiday Cottages will seek to re-let the property for the period of booking. If Shakespeare Holiday Cottages succeeds in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £30 per booking. If Shakespeare Holiday Cottages only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid less (a) the rental for the period which is not re-let and (b) an administrative charge of £30. If Shakespeare Holiday Cottages is unable to re-let the property at all then all monies paid by the Client shall be forfeit to Shakespeare Holiday Cottages.
4. Change of Date
Shakespeare Holiday Cottages may consider a request from a Client to change the dates of the booking after confirmation has been issued, but please bear in mind that changes cannot be guaranteed. Agreement will be given subject to all of the following conditions being met.
- The request is received more than 6 weeks away from the start date. Availability of the alternative date.
- If a price difference occurs either way all monies must be paid in full by the obligatory party.
- The Client pays an administrative fee of £30.
5. Period of Hire
Rentals commence, unless otherwise notified, at 3.00pm on the day of arrival and terminates at 10.00am on the day of departure.
6. Right of Entry
Shakespeare Holiday Cottages shall be allowed right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
7. Breakage or Damages
The Client is legally bound to reimburse Shakespeare Holiday Cottages for replacement, repair or extra cleaning costs on demand.
8. Care of the Property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects etc, in the property or surrounding communal areas of the property and to leave them in the same clean and tidy condition as well as in the same state of repair and condition, at the end of the rental period as at the beginning.
9. Use of Property
The number of persons occupying a property must not exceed the number stipulated on the booking form. The property will be used for personal and domestic purposes only. The property shall not be used for commercial purposes. Shakespeare Holiday Cottages reserves the right to refuse entry to the entire party if these conditions are not observed.
10. Complaints
Should there be any cause for complaint during the occupation of the property, it must be notified promptly to Shakespeare Holiday Cottages and in case of serious problems confirmed in writing.
11. Pets
No Pets permitted (except for registered guide dogs and support dogs belonging to those with visual and hearing impairments are allowed in all properties. Clients with allergies should be aware that we cannot guarantee that a registered guide and/or support dog has not stayed in their chosen property, nor can we accept any liability for any suffering which may occur as a result of such animals having been present).
12. Liability
Shakespeare Holiday Cottages (for itself or its employees) shall not be liable to the Client or third parties for any accident, damage or loss, injury expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of The Third Parties Act 1999) by a person who is not a party to the contract. If the property which the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking then Shakespeare Holiday Cottages obligation will be to (a) Use their best endeavour to find a suitable alternative property, or failing which (b) to reimburse the Client for any monies paid.
13. Warranties
Shakespeare Holiday Cottages aims to ensure that the information provided is accurately conveyed in brochures and other promotional literature or material produced. However, the information may have changed by the time of your booking. Whilst every effort is made to ensure the accuracy of the information at the time of printing, changes and errors occasionally occur. Therefore you must check all details and arrangements of your property at time of booking. Shakespeare Holiday Cottages does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees.
14. Your Rights
Your statutory rights are not affected by anything contained within these Terms & Conditions. The Contract is subject to English Law and any disputes will be dealt with by the Courts of England and Wales only, unless you live in Scotland or Northern Ireland, in which case proceedings may be brought in the Courts of those countries.